This Policy explains how refunds and cancellations work on the TACHY SCHOOL ERP platform, operated by TACHY EDTECH PRIVATE LIMITED. There are two distinct kinds of payment on the platform, and each is handled differently — please read the section that applies to your payment.
1. Two Kinds of Payment on This Platform
A. Institution subscription fees
Paid by a school/college/Institution to TACHY for use of the ERP platform itself.
B. Student/parent fee payments
Paid by a student or parent to their Institution (for tuition, admission, exam or other fees) using the payment gateway integrated into the platform. TACHY is only the technology facilitator for these payments — the Institution is the recipient.
2. Subscription Fee Refunds (Institution → TACHY)
- Subscription fees are invoiced per the plan agreed with the Institution at onboarding.
- If an Institution cancels within any trial or cooling-off period explicitly offered at signup, fees paid for that period are refunded in full.
- Once a subscription period has commenced and the Service has been actively provisioned/used, fees already paid for that period are generally non-refundable, except where required by law or where TACHY is unable to deliver the subscribed Service due to a fault on our part.
- Renewal fees for a subsequent period can be cancelled before the renewal date to avoid being charged — see Section 4.
3. Student/Parent Fee Payment Refunds (via the Institution)
- Fees you pay through the platform (tuition, admission, exam, transport, etc.) are paid to your Institution, not to TACHY. Refund eligibility, amount and timelines for these fees are decided by the Institution's own refund/withdrawal policy — please check with your Institution's administration office.
- Where an Institution approves a refund, it is processed back through the same payment gateway used for the original payment, to the original payment method, typically within 7–10 business days of approval, subject to the payment gateway's and issuing bank's own processing times.
- TACHY does not independently decide whether a fee payment should be refunded — that decision rests with your Institution.
4. Cancelling a Subscription
An Institution wishing to cancel its subscription should notify us in writing at care@tachy.in at least 15 days before the next renewal date to avoid being charged for the following period. Cancellation takes effect at the end of the then-current paid period; the Institution's data remains accessible for a reasonable export window thereafter, per our Privacy Policy retention terms.
5. Failed & Duplicate Transactions
If a payment fails after money has been deducted from your account, or the same payment is charged twice due to a technical error, the amount is typically auto-reversed by the payment gateway/bank within 5–7 business days. If it is not reversed automatically, contact us with the transaction reference at care@tachy.in and we will help trace it with the payment gateway.
6. How to Request a Refund
- For a student/parent fee payment: contact your Institution's fee/accounts office first, since they decide refund eligibility.
- For a subscription payment, or if your Institution has confirmed a refund but you haven't received it: email care@tachy.in with the transaction reference/receipt number, the amount, and the date of payment.
- We acknowledge refund requests within 2 business days and provide a resolution timeline.
7. Processing Time
Approved refunds are issued to the original payment method (card, UPI, net-banking or wallet used for the transaction). Depending on your bank/payment provider, funds typically reflect within 5–10 business days of the refund being initiated on our/the gateway's side.
8. Non-Refundable Items
- Payment gateway or convenience charges, if separately shown at checkout, are generally non-refundable once a transaction is successfully processed, except where the transaction itself is reversed as a failed/duplicate charge.
- Subscription periods already consumed (Section 2).
9. Contact
TACHY EDTECH PRIVATE LIMITED
Email: care@tachy.in · Phone: +91 84348 01033
WARD NO 46, CHHAPPARA, PROPERTY NO 1339063, New Jaganpura, Sampatchak, Patna, Bihar, India
This Refund & Cancellation Policy should be read together with our Terms of Service and Privacy Policy.